Reference

Our Terms Shape Your Account

When you open an account on z78, you're agreeing to keep your deposit and withdrawal flows clear, your gameplay honest, and your account details accurate.

Account securityPayment methodsWithdrawal processFair play rules

Explore the Lobby Read FAQ

What These Terms Cover

z78 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms set out the contract between you and z78. They apply when you create an account, deposit funds through JazzCash, Easypaisa, Raast, Bank Transfer or Debit Card, play slots and live tables, and withdraw your winnings. Availability and eligibility depend on local law and apply

1
only to eligible regions. You agree to follow our rules on age verification, account responsibility and play conduct. We reserve the right to update these terms with notice; your continued account use means you accept the changes. If any term conflicts with local law in your
2
region, that local rule applies instead.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

NEED HELP

Talk to Us About These Terms

Questions about how our terms apply to your account, deposits or withdrawals? Our support team is here.

Live Chat Open the chat widget in your account lobby anytime. We respond during active support hours to clarify terms, payment questions, and account issues.

Email Support Send detailed questions about account setup, deposit holds or withdrawal delays to our support address. We reply within one business day.

Mobile App Help Access support directly from the app menu. Tap Help, then Contact Us to reach our team from your phone.

HOW WE HANDLE IT

Data, Security and Your Account Rights

We keep your account data secure using industry-standard encryption. Your payment details stay encrypted during JazzCash, Easypaisa and Raast transfers.

Data Encryption

JazzCash, Easypaisa, Raast and card deposits move through encrypted channels. Your wallet balance and transaction history stay secure on our servers.

Account Verification

We verify your identity before your first withdrawal to prevent fraud and meet payment regulations. Upload ID, proof of address or payment method proof as requested.

Withdrawal Holds

First withdrawals may take longer for verification. Subsequent withdrawals to your confirmed JazzCash, Easypaisa, Raast wallet usually clear faster.

Data Retention

We keep account records for seven years after closure for compliance and dispute resolution. You can request deletion of non-essential data anytime.

Account Closure

You can close your account anytime through Settings. We'll process any pending balance as a withdrawal and release your account data on request.

Dispute Resolution

Disagree with a charge or withdrawal delay? Contact support with your account ID and transaction details. We investigate within five business days.

Terms & Conditions Questions Answered

Players ask us about account age, deposit holds, withdrawal timelines, and what happens if they break a rule. Below are the answers we give most often.

You must be at least 18 years old and meet your local region's legal age for online gaming. We verify your age during account creation and before your first withdrawal. If you're under the legal age in your region, we'll close your account and return any balance.

Yes. Each payment method sits in your account wallet separately. You can hold balances across JazzCash, Easypaisa, Raast, Bank Transfer and Debit Card in one wallet. Switch between them when you play. Withdraw to any verified payment method anytime.

First withdrawals go through extended verification to confirm your identity and payment method. This prevents fraud and meets payment regulations. Subsequent withdrawals to the same verified method usually clear faster. Check your email for verification requests.

Breaking our rules—like playing under false identity, collusion, or bonus abuse—results in account suspension and balance forfeiture. Minor violations may trigger a warning and account review. Serious breaches lead to permanent closure. We notify you of any action by email.

You can update your email, phone number and password anytime in Settings. Name, date of birth and payment method details require contact with support for security reasons. We'll verify your identity before making changes.

We retain your account records for seven years after closure for compliance and to resolve disputes. You can request a copy of your data or ask us to delete non-essential personal information anytime after closure.

Report unauthorised access to support immediately. Change your password, enable two-factor authentication if available, and tell us the suspicious activity. We'll review your account history and help secure it. File a police report if money was stolen.

Our Terms Shape Your Account

Talk to Us About These Terms

Data, Security and Your Account Rights

Data Encryption

Account Verification

Withdrawal Holds

Data Retention

Account Closure

Dispute Resolution

Terms & Conditions Questions Answered

01 What's the minimum age to open a z78 account?

02 Can I deposit via JazzCash, Easypaisa and Raast at the same time?

03 Why is my first withdrawal taking longer?

04 What happens if I break a rule?

05 Can I change my account details after signup?

06 How long do you keep my account data if I close my account?

07 What if I think my account was accessed without permission?

Related pages